Last updated: 2025. This policy applies to all players using the ph 31 platform in the Philippines.
At ph 31, we take the privacy of every player seriously. This Privacy Policy explains what personal information we collect when you use our platform, how that information is used, who it may be shared with, and what rights you have over your own data. By registering an account or continuing to use ph31.net, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in line with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
This policy covers all data collected through the ph 31 website, mobile experience, account registration process, payment transactions, and any communications you have with our support team. If you have questions about how your data is handled, the FAQ page provides additional guidance, and you may also review our Terms and Conditions for the full scope of your agreement with us.
When you create an account with ph 31, we collect personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, and session information. Technical data — including your IP address, device type, browser version, and approximate location — is collected automatically to help us maintain platform security and improve your experience. We may also collect information you voluntarily provide when contacting our support team or participating in promotions.
The personal data we collect is used primarily to operate and maintain your ph 31 account, process your deposits and withdrawals, verify your identity in line with our responsible gaming and anti-money laundering obligations, and deliver the gaming services you have requested. We also use your data to send you important account notifications, respond to your support enquiries, and — where you have opted in — inform you about relevant promotions and platform updates. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall player experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
ph 31 does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — strictly under data processing agreements that require them to protect your information. We may also disclose your data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by applicable law.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission using industry-standard SSL/TLS protocols, secure storage of sensitive account information, access controls that limit data access to authorised personnel only, and regular security reviews of our systems and processes. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their ph 31 account and to keep their login credentials confidential at all times. If you suspect any unauthorised access to your account, please contact our support team immediately.
ph 31 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in order to comply with anti-money laundering regulations. Where data is no longer required for legal or operational purposes, we take steps to securely delete or anonymise it. If you request account closure, we will process your request in accordance with our standard procedure and inform you of the applicable retention period for your records. You may contact our support team for more information about specific retention timelines.
Under the Data Privacy Act of 2012, players in the Philippines have the right to be informed about how their personal data is collected and used, the right to access a copy of the personal data we hold about them, the right to correct inaccurate or incomplete information, and the right to request erasure of data that is no longer necessary for the purposes for which it was collected — subject to our legal retention obligations. You also have the right to object to certain types of data processing and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please reach out to our support team with your request and we will respond within the timeframe required by applicable law.
ph 31 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players navigate and use the site. Essential cookies are required for core platform functionality such as maintaining your login session and processing transactions securely — these cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to collect aggregated, anonymised data about site usage patterns, which helps us improve the platform experience for all players in the Philippines. You can manage your cookie preferences through your browser settings at any time. Please note that disabling non-essential cookies will not affect your access to the main gaming features of ph 31.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how your personal data is being protected. Your continued use of the ph 31 platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure through our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph 31 handles your personal data, you are welcome to reach out to our support team. We are committed to responding to all privacy-related enquiries promptly and in accordance with the requirements of the Data Privacy Act of 2012. You can also find answers to common questions about accounts, data, and platform rules on our FAQ page. For concerns that cannot be resolved directly with our team, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will work with you to address any issues as quickly as possible.
Contact us at: [email protected] (plain text — not a clickable link).
If you have questions about your data or how ph 31 operates, visit our FAQ page for quick answers. You can also review our Responsible Gaming page to learn how we support safe play across the Philippines. Ready to get started? Create your account today.